I spoke to customer assistance who stated that I would have to file Yet another assert with a different Division as being the sofa was purchase a week over a calendar year (which is not covered by the maker). This is extremely discouraging, In particular considering that none of this was explained to me at time of invest in. She gave me a number to contact One more Section. I used to be ready to achieve A different rep who told me that they can't guide me. I called back and spoke with a supervisor and she wasn't able to aid both. I am at the moment compelled to help keep a defective couch that is broken (no fault of mine). The customer services representatives are unprofessionals with no expertise in how to address issues of such. I would not recommend them to anybody. I am in the whole process of throwing out the couch since it's unsafe to take a seat on it due to the sharp object that is currently sticking out from the facet.
I'm quite massive on customer support and BEATRIZ was exceptional . I total I purchased a sofa a coffee desk in addition to a chair. Beatriz was type sufficient to make sure I had all I needed. What I beloved a lot more was that her supervisor backed it all up and confirmed all the things.
If you'd like home furniture take your business someplace else for the reason that on top of The very fact of not honoring the insurance they sold me, their products and solutions basically degrade in months. They use the cheapest components for his or her home furniture And that i WISH I might've seen that quicker so I didnt should deal with this. You will end up Considerably happier not buying from Bob's price cut furniture.
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Among the guys said to buy distinct couches that they could Establish inside the residence?. So they need you to buy what they want not what you need??? They have been speaking about how hefty the couches were being and that it was a 5th ground. That was the real motive they did not desire to do the shipping and delivery. Shame on Bobs for choosing these lazy shipping individuals. If you cannot do The task discover another thing to try and do. The couches I am replacing are from Bobs as well and so they were larger than The brand new types I ordered they usually delivered them with no trouble. Bob may be a good guy but his employees certainly suck. Stay away from this place.
This store is quite cleanse and it has plenty of household furniture at great charges. I highly propose Functioning with Sebnem! She's Experienced and very awesome to talk to. She has assisted me over and over prior to now on quite a few purchases!
This is a top notch store! Wonderful selection, prices are superior, picked out a good electric power reclining chair for my wife at a really first rate rate.
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Nico Martin definitely added a bunch of value to this knowledge and i am really grateful for him. I highly endorse asking for him for virtually any concerns or worries you might have. I also advocate finding Bobs "Goof Evidence" for your furnishings for just a 5 year warranty for almost any incidents affiliated with the furniture (Believe it arrives out to about $one hundred seventy one-time charge for our 4 piece sectional). If they can't clear/deal with it, they replace it at no cost, no brainer in my opinion
What a nightmare. This store sold us a couch that started off slipping aside in two days. They replaced it with another,, telling us that we could even now have a refund if needed.
Unsure what the issue was but undecided if I'd personally appear back in now. Normally takes me walking out to have somebody to convey a little something to me and by that time. I had been now upset. Not a good way to start a marriage.
Support is excellent once you walk within the door but DO NOT order just about anything from these persons. I have experienced my table and chairs for under two weeks and two chairs have damaged now in precisely the same place(wtfreak). The initial chair broke each week in so I received on the cell phone and called the customer provider line and they sent me a chair "no trouble" since here it was so soon since my invest in etc. Then the Girl clarifies that had this been 6 months down the road that they would have to have all this crimson tape to replace the chair (um excuse me, that is just not what I used to be advised while in the store!!!) but this time they wouldn't even problem it.
They do not know nearly anything about there household furniture. I tried thrice to secure a body and headboard to the mattress established I purchased there, However they could not figure it out. So now I've a metal body with no headboard. Very dissatisfied after attempting three distinct mattress frames & headboards. I just gave up.
I needed to call back four unique periods for the reason that I saved finding disconnected. I won't ever purchase something from Bob's furnishings again. My daughter now has no mattress to rest on. Worst customer support I've at any time dealt with in my total daily life. Usually do not GO Right here!